Delete your Tfare account

Delete it in the app

• Riders: open the Profile tab and tap Delete Account.
• Drivers: open the menu, tap Account, choose the account settings tab and tap Delete Account.

You will see what will be deleted and asked to confirm. Deletion takes effect immediately and signs you out on every device.

Can't use the app?

Send a request through our contact form with the subject “Delete my account”. Use the phone number or email address on your account, so we can confirm the request is yours. We'll email you once it's done.

Before you can delete

So that no money is lost, an account can't be deleted while any of these is unresolved:

• a ride that is in progress or scheduled
• money in your wallet, or driver earnings not yet withdrawn
• a withdrawal, refund or wallet top-up still being processed
• unpaid fees, penalties or platform commission

The app shows exactly what is outstanding. Our support team can help settle it.

What we delete

Your name, phone number, email address, profile photo, date of birth, gender, saved home and work addresses, emergency contact, push notification tokens, chat messages you sent, community posts, comments and likes, and your notifications. For drivers, also your identity and vehicle documents, NIN, licence and plate numbers, address, bank details and live location.

What we keep

Records of past trips, payments, wallet transactions, withdrawals and refunds, and any safety reports, are kept without your name or contact details for as long as we are legally required to keep them for accounting, tax, fraud prevention and dispute purposes. Payment card details are held by our payment processor, Paystack, not by us.

After deletion you can sign up again with the same phone number, as a new account.